Casework Service

Nasc’s Casework Service has a free and confidential immigration support helpline and an appointment service.

Call Nasc’s Helpline

Our helpline can assist you with queries on visas, IRP registration and renewal. Immigration applications and information on the international protection process.

Call 021 427 3594 and press 1 to get through to us.

Phone Line Opening Hours

Day	Morning	Afternoon
Monday	9:30 – 12:30	Closed
Tuesday	9:30 – 12:30	14:00 – 17:00
Wednesday	9:30 – 12:30	14:00 – 17:00
Thursday	9:30 – 12:30	Closed
Friday	Closed	Closed

Lines may be busy at peak times, but please don’t hesitate call back again.

Casework Support

In addition to our immigration helpline, Nasc provides appointment-based casework support for more complex queries requiring in-depth review, detailed documentation support, or ongoing advocacy. In these circumstances, individuals may be offered a casework appointment following assessment by our team.

Each referral is assessed individually. Due to high demand, appointments are prioritised based on urgency, vulnerability, and capacity.

How the Appointment System Works

Initial contact is made through the Immigration Helpline or referral from a social worker or other support organisation.
Our team assesses whether the matter requires in-depth casework support.
If eligible, an appointment is scheduled with a caseworker.
Appointments are by arrangement only. We do not operate a walk-in service.

Important Information

Our casework service provides immigration information and advocacy. We do not provide legal advice. Where a matter falls outside our remit, we will provide signposting if possible.

Access to Office

PLEASE NOTE: Our office is located on the first floor and we do not have an elevator/lift.

If you would like to attend our walk-in service but you have mobility issues which mean you are unable to use stairs, please contact our team on 021 427 35 94 and we will do our best to make alternative arrangements for you.